Now recruiting: Junior Technical Support Engineer

Jun 16, 2023 | News

The Role

An exciting opportunity has arisen in our Technical team for a graduate of computing or IT looking for their first role.  Supported by our team of experienced Technical Support Engineers, all training will be given to enable the successful candidate to learn about the necessary technologies and equipment so they are able to provide expert 1st to 3rd line IT support to our global portfolio of Superyachts.  This role requires extensive travel to support our team complete onboard configuration and installation of a wide variety of hardware.


Key Responsibilities

  • Managing and dealing with email enquiries within the framework of the Help Desk ticketing system, answering emails, working out the reasons for the problems and explaining these to the user.
  • Providing customer support on the telephone and face to face
  • Undertaking remote monthly backups of the systems on board the yacht
  • Arranging the purchase and delivery of new equipment and software
  • Carrying out configuration, installation and maintenance of equipment
  • Travelling to vessels to be responsible for refits, new builds and routine maintenance of customer IT and satellite communication systems
  • Installing VSAT equipment on board and providing the necessary support to ensure seemless satellite communications
  • Activation or deactivation of any GSM or 4G SIMS required
  • Working as part of a team

Qualifications and skills required

  • You must hold a degree in computing or information technology/ or have achieved a Level 3 National Diploma and have 2 years’ experience
  • Keen to learn
  • Customer focused with a commitment to helping each client
  • Effective time-management skills
  • Clean Driving licence
  • Strong team-building skills

What we offer

  • A competitive salary (dependent on experience)
  • Out of hours payment scheme
  • Travel payment scheme
  • 22 days holiday
  • Group personal pension
  • Private medical insurance
  • Group Life cover

If you are a dynamic technical problem solver looking for a career in IT with a difference, please send your CV to

Technical Support Engineer
Technical Support Engineer
Technical Support Engineer